Acceptable Use Policy

You may use Onloz to:

• collect genuine customer feedback;
• ask customers to share their experiences;
• collect customer ratings;
• collect feedback about products or services;
• create customer feedback forms;
• create QR codes or links for feedback experiences;
• help customers turn their own feedback into draft review text;
• allow customers to review and edit AI-generated drafts;
• direct customers to appropriate third-party review platforms;
• understand common themes in customer feedback;
• improve your products or services based on customer feedback; and
• manage legitimate customer-review and feedback campaigns.

You may use AI-assisted features to help customers express their experiences in clearer, more natural language.

Reviews and feedback generated using Onloz must be based on genuine customer experiences.

You must not use Onloz to create content for someone who:

• did not purchase from or interact with the business;
• did not use the relevant product or service;
• has no genuine experience to describe; or
• has been instructed to pretend to be a customer.

Examples of prohibited activity include creating a review for:

• a fictional customer;
• a friend who has never used the business;
• an employee pretending to be an independent customer;
• a business owner pretending to be a customer; or
• a person who has never interacted with the business.

Customers should be free to provide the rating that honestly reflects their experience.

Businesses must not use Onloz to pressure customers into providing a particular rating.

You must not:

• instruct customers to give five stars;
• require a minimum rating;
• ask customers to change their rating;
• tell customers that only positive ratings are acceptable; or
• otherwise manipulate the rating process.

You must not use Onloz to create, purchase, facilitate, or distribute fake reviews.

Prohibited activities include:

• generating reviews for non-customers;
• creating fictional customer identities;
• buying reviews;
• selling reviews;
• creating reviews in bulk without genuine customer experiences;
• impersonating customers;
• submitting reviews on behalf of customers without authorization;
• creating multiple identities to manipulate ratings; or
• coordinating artificial review activity.

You must not use Onloz to manipulate the perceived reputation of a business, product, service, person, or organization.

This includes:

• artificially increasing ratings;
• artificially increasing review volume;
• coordinating reviews;
• suppressing legitimate criticism;
• selectively publishing only positive customer feedback;
• encouraging customers to change legitimate negative reviews;
• misleading customers about how their feedback will be used; or
• otherwise attempting to create a misleading impression of customer sentiment.

You must not use Onloz to selectively direct customers based on their rating for the purpose of preventing negative reviews from reaching a third-party review platform.

For example, you must not create a workflow such as:

if the purpose is to prevent customers with negative experiences from leaving reviews.

Businesses should give customers a fair opportunity to provide honest feedback.

You must not use Onloz to offer or facilitate incentives in exchange for reviews or ratings where prohibited by applicable law or third-party platform rules.

Examples include:

• cash;
• discounts;
• coupons;
• refunds;
• free products;
• free services;
• loyalty points;
• gifts;
• competition entries; or
• other benefits.

You must not make a benefit conditional on a customer:

• leaving a review;
• giving a positive rating;
• changing a review; or
• removing a negative review.

Businesses remain responsible for understanding the rules applicable to their jurisdiction, industry, and review platform.

Onloz may use artificial intelligence to help transform customer-provided information into natural-language content.

You may use AI features to:

• improve grammar;
• improve readability;
• organize customer feedback;
• summarize customer comments;
• turn selected feedback into natural language; and
• generate a draft based on information supplied by the customer.

You must not use Onloz’s AI features to intentionally create false or misleading experiences.

Do not provide false inputs to the AI system for the purpose of generating fabricated reviews.

For example, if a customer only states:

you must not intentionally add false information such as:

unless those statements genuinely reflect the customer’s experience and have been provided appropriately.

Where Onloz generates review text, customers should be given an appropriate opportunity to review the generated content before publishing it.

Customers should be able to:

• read the draft;
• correct inaccuracies;
• edit the wording;
• remove statements they do not agree with; and
• decide whether to publish it.

Businesses must not knowingly publish AI-generated content that they know is false or misleading.

Onloz may allow businesses to direct customers to third-party review platforms.

Examples may include:

• Google;
• Google Maps;
• Yelp;
• TripAdvisor;
• Trustpilot;
• Facebook; and
• industry-specific review services.

Each platform has its own rules.

You are responsible for complying with the policies and terms of the platform where you ask customers to publish content.

Onloz does not guarantee that a third-party platform will:

• publish a review;
• retain a review;
• display a review;
• accept a review;
• maintain a reviewer’s account;
• maintain an integration; or
• rank a review or business in any particular way.

You must not represent Onloz as being:

• endorsed by Google;
• approved by Google;
• certified by Google;
• operated by Google;
• an official Google service;
• affiliated with Google; or
• affiliated with another third-party platform,

unless you have explicit authorization to make such a representation.

You must not use third-party trademarks in a way that creates a misleading impression of affiliation or endorsement.

You must not use Onloz to distribute spam.

This includes:

• unsolicited bulk messages;
• deceptive communications;
• repetitive automated submissions;
• mass-generated content;
• unwanted marketing;
• phishing messages;
• malicious links; or
• communications intended to deceive recipients.

If you use Onloz with email, SMS, WhatsApp, or other communication channels, you are responsible for complying with applicable communications and marketing laws and the policies of those platforms.

You must not use Onloz for fraudulent, deceptive, or dishonest activities.

This includes:

• impersonation;
• identity fraud;
• payment fraud;
• phishing;
• scams;
• deceptive advertising;
• misleading claims;
• fraudulent transactions;
• artificially manufactured customer activity; or
• attempts to conceal unlawful activity.

You must not use Onloz to:

• violate applicable laws;
• facilitate criminal activity;
• facilitate fraud;
• facilitate money laundering;
• facilitate identity theft;
• distribute unlawful content;
• violate intellectual-property rights;
• violate privacy rights;
• evade legal obligations; or
• assist another person in unlawful activity.

You must not use Onloz to collect, process, disclose, or publish personal information unlawfully.

You must not ask customers to provide unnecessary sensitive information.

Do not use Onloz to collect information such as:

• passwords;
• authentication codes;
• payment-card numbers;
• government identification numbers;
• another person’s private contact information;
• confidential business information; or
• other sensitive information unless there is a lawful and legitimate reason and appropriate safeguards are in place.

Businesses are responsible for ensuring that information they collect through Onloz is collected and processed in accordance with applicable privacy laws.

You must not upload or submit content to Onloz unless you have the necessary rights or permissions to use that content.

You must not use Onloz to:

• infringe copyrights;
• infringe trademarks;
• misappropriate trade secrets;
• violate publicity rights;
• violate privacy rights; or
• distribute content without the required authorization.

You must not:

• attempt to gain unauthorized access to Onloz;
• bypass authentication;
• circumvent usage limits;
• probe or scan our systems for vulnerabilities without authorization;
• introduce malware;
• distribute malicious code;
• interfere with Service availability;
• conduct denial-of-service attacks;
• reverse engineer the Service except where permitted by law;
• scrape the Service through unauthorized automated methods;
• access another user’s account;
• attempt to obtain credentials;
• exploit security vulnerabilities; or
• use Onloz to attack or compromise another system.

If you discover a potential security vulnerability, please report it responsibly to info@onloz.com.

You must not use bots, crawlers, scripts, agents, or other automated systems to access or interact with Onloz except:

• through functionality expressly provided by Onloz;
• through an authorized API;
• with our written permission; or
• where otherwise permitted by applicable law.

You must not use automated access to circumvent technical restrictions or usage limits.

You may not use automated or systematic access to Onloz for the purpose of:

• copying substantial portions of the Service;
• extracting proprietary information;
• benchmarking for competitive purposes without authorization;
• developing a competing product using non-public information; or
• reproducing substantial portions of Onloz’s functionality or content.

Nothing in this section restricts lawful competitive analysis based on publicly available information.

Content submitted through Onloz must not:

• contain unlawful threats;
• promote violence;
• facilitate criminal activity;
• contain malware;
• contain fraudulent material;
• intentionally deceive users;
• expose another person’s private information;
• infringe intellectual-property rights; or
• otherwise violate applicable law.

Businesses are responsible for configuring their customer-facing questions and feedback categories appropriately.

Certain industries may be subject to additional legal or regulatory requirements.

These may include:

• healthcare;
• financial services;
• legal services;
• education;
• insurance;
• telecommunications;
• hospitality;
• food services; and
• other regulated industries.

Onloz does not determine whether your particular use of the Service satisfies industry-specific requirements.

You are responsible for obtaining appropriate legal or professional advice where necessary.

Onloz is not designed as a service for children.

Businesses must not knowingly use Onloz to collect children’s personal information in violation of applicable law.

Businesses are responsible for complying with applicable age-related privacy requirements when collecting customer feedback.

You are responsible for activity conducted through your Onloz account.

If you allow employees, contractors, agencies, or other people to use your account, you remain responsible for ensuring that they comply with:

1. 1.these Guidelines;
2. 2.the Onloz Terms of Service;
3. 3.applicable law; and
4. 4.relevant third-party platform policies.

If you believe that Onloz is being used in violation of this Policy, you may report the activity to info@onloz.com.

Please include sufficient information for us to investigate the concern.

We may request additional information before taking action.

If we reasonably believe that an account or activity violates this Policy, our Terms of Service, applicable law, or creates a significant risk to Onloz or others, we may take appropriate action.

Depending on the circumstances, this may include:

• contacting the account owner;
• requesting additional information;
• removing or restricting content;
• disabling a campaign;
• limiting certain functionality;
• suspending an account;
• terminating an account;
• preventing further access; or
• cooperating with lawful requests from authorities or third parties.

We may take immediate action where necessary to address security, fraud, legal, or safety risks.

We do not guarantee that we will identify every violation or prevent every misuse of the Service.

Onloz cannot control the policies, algorithms, moderation systems, or decisions of third-party platforms.

A review generated using Onloz may be:

• accepted;
• rejected;
• filtered;
• hidden;
• removed;
• modified; or
• otherwise restricted

by a third-party platform.

These actions do not necessarily indicate that Onloz itself violated a policy.

Businesses remain responsible for their own use of third-party platforms.

We may update this Acceptable Use Policy from time to time.

We may update the Policy to reflect:

• changes to Onloz;
• new features;
• changes to applicable laws;
• changes to third-party platform policies;
• security developments; or
• new forms of misuse.

The “Last Updated” date indicates when the Policy was most recently updated.

Questions about this Policy can be sent to: